Terms of delivery

Terms of delivery


If we have the product in stock, the estimated delivery time is from three to seven weekdays (3-7). If the product is out of stock temporarily or permanently, we will immediately inform the customer, as we will also do in the case of delayed delivery.

If the delivery time essentially varies from the above estimate, we will tell so on the product information page.

 If the customer wants the product delivered definitely by a specific date, they should make a special point about it for example in connection of placing the order. We will try to take into consideration the customer’s wish as best as we can.  

If the customer wants to buy products for which Huolto Vuorio Ltd. has given a different than usual delivery time, the products will be delivered in accordance with the longest mentioned delivery time.

We deliver products only in Finland and other EU-countries. Huolto Vuorio Ltd. uses the services of Posti, Matkahuolto and Postnord depending on the destination country. If the customer wants to use another carrier service, the cost and terms of delivery need to be separately agreed upon with Huolto Vuorio Ltd.

The customer gets a delivery note with the product, which serves as a receipt for the purchase and as a warranty certificate.

Persons under the age of 18 years need a permission from their parents for placing an order.

The prices include the value added tax, VAT.

The spare parts and accessories of household appliances do not have a separate warranty, unlike the household appliances. If the product is defective when first installed, please contact our customer service. We do not reimburse defects or brakeage due to wear and tear.

 

Returns

  • As a consumer the customer has the right to return and exchange the product within 30 days from the purchase. The product being returned has to be totally unused and the packaging has to be re-sellable. The money is refunded using the payment service used (Klarna or Paytrail).
  • The consumer is requested to send a return notification by e-mail to verkkokauppa@huoltovuorio.fi before returning the product.
  • Returns are free of charge using the return number on the return form.
  • You can also return the product to our store.
  • Please note that an uncollected delivery does not constitute a return. If the customer does not pick up the package without informing us, we will charge a handling fee of 15 euros.

Products damaged in transport

Sometimes it can happen that despite careful packaging packages may be damaged during postal transportation. Therefore it is important to inspect the package in the presence of the postal officer when collecting it. If the package is damaged during transport and if the ordered product/products are also damaged, please make a notification of claim immediately at the post office. After having done so, please contact our customer service to agree on the delivery of a new product.