Shipping & returns

General information

Huoltovuorio.fi is an online store operated and maintained by Huolto Vuorio Oy (Business ID: 0460022–2, Lukkosepänkatu 4, 20320 Turku, Finland). The terms of sale between the customer and Huolto Vuorio are primarily governed by these terms and conditions, and in all other respects by the applicable laws of Finland and the European Union regarding consumer and business transactions, marketing, and advertising.

Huolto Vuorio Oy reserves the right to modify these terms without prior notice. The terms and conditions in effect at the time of ordering shall apply and are available on Huolto Vuorio Oy’s website (www.huoltovuorio.fi).

Huolto Vuorio Oy is not liable for any damage caused by force majeure. Force majeure refers to unforeseeable events or changes in circumstances beyond the control of Huolto Vuorio. The company is obligated to notify the customer of such events without undue delay.
Last modified 13.11.2025

Ordering products

Before placing an order, the customer must carefully review the product information. Not all product details may be available on the product page in the online store, as some products may still lack specific compatibility information. If you are unsure about a product’s suitability or would like to receive additional information, please contact our customer service before placing the order.

A binding purchase agreement is formed once the order is submitted through the online store. The customer is responsible for carefully reviewing the contents of their order before submitting it, accepting the terms and conditions, and making the payment. By placing the order, the customer understands and accepts that it entails a payment obligation.

When using Huolto Vuorio’s online store, the customer must provide accurate and complete information required for the delivery of the order. This includes the following:

• Full name,
• Email address,
• Phone number,
• Postal and if applicable, a separate delivery address..

If you wish for the order to be delivered to a different address, please ensure that the recipient’s details are entered in the delivery address field. The customer is always responsible for the accuracy of the information they provide.

Customer data is used solely for actions necessary to process the order, unless separate consent has been given for marketing communications.

Prices and Payment in the Online Store

All prices displayed in our online store include Finnish value-added tax (VAT), but do not include delivery costs, unless otherwise stated or agreed.
At the checkout and in the shopping cart, the VAT rate can be adjusted based on the country of delivery, provided that shipping/orders are available to that destination through the online store.

Delivery costs are determined during the order process, at which point the customer can choose their preferred delivery method.

In the event of obvious pricing errors in the price list, the product will not be sold at a clearly incorrect price if it can be reasonably assumed that the customer recognized the mistake. Huolto Vuorio reserves the right to cancel an order in cases of clear product or pricing errors.

Huolto Vuorio Oy’s online store occasionally offers discount coupons that may, for example, provide free delivery. As a general rule, each discount code can only be used once, unless otherwise stated. To redeem the benefit, the code must be valid at the time of placing the order. Discounts cannot be applied retroactively. If you encounter issues when using a discount code, please contact our customer service for assistance.

Orders can be paid for at the end of the checkout process using the available payment methods. Our payment intermediaries include Svea, Klarna, PayPal, and MobilePay.

Once payment is completed, the order is entered into our system for processing. If there are problems with the payment, please contact the payment service provider directly or our customer service.

Consumer customers have the option to select invoice payment through invoicing options provided by the payment intermediaries. Payments must always be made through these intermediaries, and we do not send invoices with the order, by email, or by any other method — except in exceptional cases.

If the customer cannot use any of the payment methods listed on our website, it is possible to place an order through our customer service. In this case, we will send a prepayment invoice to the email address provided by the customer. A processing fee of €10 (incl. VAT 25.5%) will be added to the invoice.

By paying the invoice, the customer confirms the order and its contents. The order will only be processed and shipped after the payment has been received in Huolto Vuorio’s bank account.

Product Availability

Most of the products listed in our online store are kept in stock, and their stock status is visible on the product page. If a product is not in stock, we will provide an estimated delivery time. However, most orders are shipped within 1–7 business days from the date of purchase. For non-stock items, the standard estimated delivery time shown on our website is 3–7 business days.

We strive to ensure that availability information on the product pages is up to date, but we cannot always guarantee the accuracy, availability, or sufficiency of the product data. This is because our system is not integrated with our suppliers’ warehouses, and therefore we do not receive real-time availability updates.

Accurate availability is only confirmed when we place an order with the supplier.
Due to the global situation, many products are subject to availability challenges, and therefore estimated delivery times may change significantly at short notice.

Delivery time estimates are based on information provided by importers and manufacturers. If you need a product urgently or by a specific date, we recommend contacting our customer service in advance.

If delivery is delayed beyond the initially estimated time, Huolto Vuorio will do its best to inform the customer of the delay as soon as possible. Notifications are sent through the order-specific communication channel of the online store, which is why we recommend checking your spam or junk email folder regularly.

The customer is deemed to accept the new estimated delivery time unless the order is cancelled or the customer does not respond promptly to our communication. The customer has the right to cancel the order if the revised delivery schedule is not acceptable.

Occasionally, there may be products in our online store that have been discontinued or whose availability information has changed significantly. We aim to remove discontinued products from the store as soon as we are informed and will notify customers if a new or replacement version of the product is available.

If a product in your order has been discontinued, we will notify you without delay and refund the full price of the product. In such cases, the purchase agreement is considered cancelled for that specific item. We may also offer a replacement or equivalent product, which will be provided only with the customer’s explicit consent.

Delivery of the order

Huolto Vuorio Oy delivers products throughout Finland (including Åland Islands), to many EU countries, and — upon separate agreement — also outside the EU.
For domestic deliveries within Finland, available shipping partners include DHL, Posti, and PostNord. Orders delivered abroad are handled on a per-order basis via DHL, Posti, or PostNord. For deliveries to the Baltic countries, we use DHL or Posti.

Large or bulky items are shipped via PostNord or DB Schenker. These deliveries do not include indoor carrying; products are delivered to the property address specified in the order. If you wish to include an additional service such as indoor delivery, please contact our customer service. Such services are not included in the shipping cost and will be charged separately.

Once your order leaves our warehouse, a tracking code will be sent to your email. The code will link to the courier’s website, where you can follow the shipment status. If your order does not arrive within a reasonable time, please contact our customer service and we will investigate the issue with the courier.

You may also contact the courier company directly in case of delivery issues.
When the shipment has arrived at the pickup point, you will receive a notification via SMS and email.

⚠️ Note: Users of the Omaposti app will not receive a separate SMS — notifications will only be sent via the app.
If your order contains multiple items that do not fit in a single parcel, the shipment will be split into multiple packages. You will receive separate tracking codes for each package.

Huolto Vuorio is responsible for any loss or damage that occurs to the goods during shipment from our warehouse to the customer.

Failing to collect a package is not considered a return. Unclaimed packages will be returned to Huolto Vuorio. Please check the storage period from your arrival notification to avoid such situations. Huolto Vuorio reserves the right to charge the customer for costs incurred from unclaimed deliveries. Posti customers can purchase extended storage time through the courier’s own service portal.

You also have the option to pick up your order directly from our service point at Lukkosepänkatu 4, 20320 Turku, Finland. Orders can be collected during our business hours (Mon–Fri 8:00–16:00). If you selected “pickup from store” as the delivery method, you will receive a pickup notification by text message or email.

Huolto Vuorio is not responsible for delivery errors beyond its control, such as incorrect delivery addresses provided by the customer or distribution errors caused by the courier. We will, of course, assist in resolving any such issues but are not liable for additional costs that may arise, for example, from redirecting the package.

Posti deliveries are free of charge for spare part and accessory orders over €75 shipped within Finland. This offer does not apply to Express or home deliveries, nor to DHL or PostNord services. Free delivery is not available to business customers.

For invoice-based orders sent by email, the applicable processing fee (previously mentioned in the payment section) will be added.

⚠️ Note: Posti Express is primarily intended for business customers. If the recipient cannot be reached at the delivery address, the parcel will be redirected to the nearest Posti pickup point.

Inspecting Your Order

When collecting your parcel, please make sure to check the external condition of the package.

If the package shows clear signs of damage, do not accept it. In such cases, you can file a damage report together with the courier representative.
If you collect the parcel from a parcel locker, take photographs of any visible damage and send them to our customer service.

After receiving and opening the package, you should inspect the condition of the products without delay. Even if the package appears externally intact, the contents inside may be fragile and prone to damage (e.g., ventilation unit fans, glass components, vegetable drawers, etc.).

If the product or delivery is defective or damaged, please notify our customer service as soon as possible.

As a consumer, you have the right to report product defects within two months of discovering them, as per the Finnish Consumer Protection Act.

We kindly ask you to provide clear photographs in complaint situations so that any issue can be verified as easily and quickly as possible.

If it is confirmed that the product or delivery is faulty, we will provide a replacement product.

Huolto Vuorio is responsible for product defects in accordance with statutory liability, either independently or jointly with the product manufacturer.

Huolto Vuorio is not liable for damage occurring after delivery, for normal wear and tear, or for damage caused by incorrect use, maintenance contrary to product instructions, or repair actions performed by anyone other than Huolto Vuorio.

Warranty

Huolto Vuorio does not provide separate warranties for its products.
Any warranty that may apply is determined by the manufacturer’s warranty terms.

Spare parts do not carry the same type of warranty as, for example, household appliances. Each case is handled individually based on the manufacturer’s guidelines.

In the event of a possible warranty issue, please contact our customer service.
Your order receipt, which is sent to your email at the time of purchase, also serves as your proof of warranty.

Right of return

The following terms apply only to consumer customers. Business customers do not have the right to return products. Additional terms for business customers are provided later in this document.

Under the Finnish Consumer Protection Act, consumer customers have the right to cancel an order placed via the online store or customer service (distance selling) within 14 days without providing a reason.

Please keep the product in its original condition, including the sales packaging, until you have decided to keep it.

We do not accept returned items that have been altered or are not in their original condition. Returned items must be undamaged and in the same condition as when shipped from our warehouse, including all components and materials originally included in the sales packaging.

Huolto Vuorio offers a 30-day return period, starting from the date the product was received. A return form is included with the delivery, which can be used to return the product via any Posti service point. The return form includes a return code, which must be provided to the postal clerk. Please fill in the form fields as clearly as possible. Ensure that products are well packaged to avoid damage during return transport. We also kindly ask that you notify us of your return via email at verkkokauppa@huoltovuorio.fi.

Be sure to keep the receipt issued by Posti when returning your parcel — if the package is lost and you cannot present the receipt, you will be held responsible for the loss.

All accessories, such as manuals and brochures, must be included with the return. If your original order included a free promotional item, it must also be returned with the rest of the items.

Returns of orders delivered within Finland via Posti using the return code are free of charge for the customer.

You may also return items directly to our store free of charge. Refund terms are described in the next section.

For international returns, shipping and return costs will be charged after the returned product has been inspected. These costs vary based on the specific order.

 

Limitations to the Right of Return

The right of return does not apply to products that are custom-made or manufactured according to the customer’s specifications — such as cables sold by the meter.

We also do not accept returns of hygiene products if the package has been opened. Examples include electric shavers, towels, sauna seat covers (peflettis), etc.

Electrical components — such as heating elements, ventilation unit fans, circuit boards, capacitors, etc. — cannot be returned if they have been connected or installed. Upon receiving returned electrical parts, we inspect them thoroughly to verify their condition.

Therefore, please always contact our customer service first if you are unsure whether a part is compatible with your device.

⚠️ Note: Please note that electrical components should only be installed by a qualified professional. Huolto Vuorio will not be liable for any damage that may be caused by incorrect installation of the product. Nor can we give advice on the installation of electrical components.

Refunds for Returns

Orders Delivered Within Finland

When the return shipment arrives at our warehouse, it will be processed as soon as possible.

We will inspect the condition of the returned product, and you will receive a confirmation email once the return has been processed.

We only refund the value of the returned product(s).
If your order included multiple items, only the returned item(s) will be refunded.

The refund is based on the original price of the product at the time of the order — any subsequent price changes will not be taken into account.

Aside from delivery costs, no additional fees are charged for processing the refund.

Refunds are issued using the same payment method and payment service provider used during the purchase, whenever possible.
Please allow a few business days for the refund to appear in your account.

Orders Delivered Outside Finland

When the return shipment arrives at our warehouse, it will be processed as soon as possible.

We will inspect the product’s condition, and you will receive a confirmation email once the return has been processed.

We only refund the value of the returned product(s).

If your order included multiple items, only the returned item(s) will be refunded.

From the refund amount, we will deduct both the original delivery cost and the return shipping costs, based on the actual expenses for that order.

The refund is based on the original price of the returned product(s) at the time of the order — any subsequent price changes will not be taken into account.

No additional costs are incurred beyond the delivery and return charges.

Additional terms for business customers

As a business customer, you may create an account in our online store.
To register a business account, the following information is required:

• Company name
• Address details
• Business ID
• Phone number
• Business email address
• Billing information

Once your account is created, any applicable discounts and promotions will become visible.

Business customers can pay for their orders through the standard payment service providers, or alternatively request an invoice. The invoice will be sent to the billing address provided by the business customer.

For first-time invoice orders, we require advance payment.
If invoices are not paid on time or other issues arise, we reserve the right to temporarily restrict the business customer from placing further orders.

For any issues or questions related to invoicing, please contact us via email at reskontra@huoltovuorio.fi.

Huolto Vuorio is not liable for direct or indirect losses, damages, or loss of revenue caused by the product.

Our liability is strictly limited to the terms stated in this agreement.

The warranty period for devices purchased for business use is determined by the manufacturer’s warranty terms. Once the warranty expires, Huolto Vuorio assumes no further liability.

Opening or modifying the product will void the warranty and the seller’s liability, unless otherwise specified by the manufacturer.

Huolto Vuorio is not obligated to fulfill a contract if a force majeure event occurs that cannot be reasonably overcome. In such cases, Huolto Vuorio is not liable for any damages or costs incurred by the customer due to the force majeure, and we reserve the right to cancel the agreement.

By submitting a request for quotation or placing an order, the customer unconditionally accepts Huolto Vuorio’s terms and conditions.

Any procurement agreements used by the customer will not apply if they conflict with Huolto Vuorio’s terms.

Business customers do not have the right to return products purchased from the online store.

 

Settlement of possible disputes

If any disputes arise between the parties concerning a purchase or these terms and conditions, the parties will seek to resolve the matter primarily through negotiation.

Consumer customers have the right to submit disputes related to this agreement to the Finnish Consumer Disputes Board for resolution: www.kuluttajariita.fi

Before bringing a matter to the Consumer Disputes Board, the customer must first contact the Consumer Advisory Service: www.kuluttajaneuvonta.fi

Questions about conditions?

If you have any questions about our terms and conditions, feel free to contact us:

• By email: verkkokauppa@huoltovuorio.fi
• By phone: +358 2 2330 440 (Mon–Fri 8:00–17:00)
• Via our website chatbot: available 24/7